The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals
Description:
The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC informat…
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Date:
May 1999
Creator:
Jenkins, Sharon D. (Sharon Dezel)