The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals

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The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC information professionals. Their perceptions about service quality tended to have a greater influence than did their level of actual satisfaction on whether or not they planned to use a particular service … continued below

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viii, 127 leaves : ill.

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Jenkins, Sharon D. (Sharon Dezel) May 1999.

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  • Jenkins, Sharon D. (Sharon Dezel)

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The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC information professionals. Their perceptions about service quality tended to have a greater influence than did their level of actual satisfaction on whether or not they planned to use a particular service in the future. There is currently no validated tool available to ascertain the quality of services offered to these valuable members of the rural health care team. This dissertation proposes to provide such a tool, and to serve as a guide or template for other professionals seeking a means to judge service quality in their own disciplines.

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viii, 127 leaves : ill.

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  • May 1999

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  • March 26, 2014, 9:30 a.m.

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  • April 20, 2020, 8:37 a.m.

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Jenkins, Sharon D. (Sharon Dezel). The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals, dissertation, May 1999; Denton, Texas. (https://digital.library.unt.edu/ark:/67531/metadc279133/: accessed May 26, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; .

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