User Acceptance of Technology: an Empirical Examination of Factors Leading to Adoption of Decision Support Technologies for Emergency Management

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This study examines factors that influence the intent to use and actual use of decision support software (DSS) technology by emergency management officials to facilitate disaster response management. The unified theory of acceptance and use of technology popularized by scholars from the field of information sciences (IS) for the private sector is adapted and extended to examine technology use in the public sector, specifically by emergency managers. An e-survey was sent to 1, 452 city and county emergency management officials from FEMA region VI and complete responses obtained from 194 were analyzed. Findings suggest that social influence is the strongest … continued below

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Jennings, Eliot A. August 2013.

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  • Jennings, Eliot A.

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This study examines factors that influence the intent to use and actual use of decision support software (DSS) technology by emergency management officials to facilitate disaster response management. The unified theory of acceptance and use of technology popularized by scholars from the field of information sciences (IS) for the private sector is adapted and extended to examine technology use in the public sector, specifically by emergency managers. An e-survey was sent to 1, 452 city and county emergency management officials from FEMA region VI and complete responses obtained from 194 were analyzed. Findings suggest that social influence is the strongest predictor of intent to use DSS technology by emergency managers, unlike private sector studies where performance expectancy was the strongest predictor. Additionally, effort expectancy, collaboration, social vulnerability, professionalism, performance expectancy, and gender explained 40 percent of their intent to use DSS technology. Factors explaining actual use of technology were intent to use technology, having an in house GIS specialist, and age of the emergency manager. This research successfully closes the gap in IS and disaster literature by being the first to focus on factors influencing technology use by emergency managers for decision making in disaster response. It underscores the importance of collaboration not only for post-disaster activities but also as a precursor to better disaster preparedness planning that calls for information sharing and technology acceptance and adoption across partnering jurisdictions.

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  • August 2013

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  • March 8, 2015, 5:44 p.m.

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Jennings, Eliot A. User Acceptance of Technology: an Empirical Examination of Factors Leading to Adoption of Decision Support Technologies for Emergency Management, dissertation, August 2013; Denton, Texas. (https://digital.library.unt.edu/ark:/67531/metadc500162/: accessed May 26, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; .

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