Presentation for a round table discussion at the 2013 Cross Timbers Library Collaborative (CTLC) Conference. This presentation discusses combining library service desks.
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Presentation for a round table discussion at the 2013 Cross Timbers Library Collaborative (CTLC) Conference. This presentation discusses combining library service desks.
Physical Description
12 p. : col. ill.
Notes
Abstract: Many academic libraries are shifting to the combined service desk model in order to improve patron services and save money amid widespread budget cuts. This round table discussion will address the ways to achieve a successful combined service desk through training and inter-department collaboration. It will share the achievements and challenges of lessons learned to provide participants with a knowledgeable, insightful perspective on how to successfully develop a combined service point. The panel will represent different perspectives including Library Service Desk Management, Reference Management and Stacks Management. This round table discussion will focus on the achievements of the combined services desk as well as address the assessments and areas of improvement. Participants will be able to: 1) Explain the purpose and benefits of a combined service desk from a patron and staff perspective, 2) Create a constructive dialogue about successes, concerns and ideas of the combined desk, 3) Engage with other librarians and staff to share knowledge and develop collaborative relationships, and 4) Empower other libraries with the tools to create successful combined service points. The session will also present photos, statistics and training guides for participants to better understand the changes, challenges and solutions to having a combined service desk.
This presentation is part of the following collections of related materials.
UNT Scholarly Works
Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.
This collection contains presentations given at the Cross Timbers Library Collaborative's affinity group meetings and annual conferences. The presentations cover a variety of topics of interest to library practitioners and scholars.
