Presentation for the 2014 Cross Timbers Library Collaborative (CTLC) Annual Conference. This presentation discusses a project of combining circulation and reference desks into a single service point at the University of North Texas (UNT) Libraries.
The UNT Libraries serve the university and community by providing access to physical and online collections, fostering information literacy, supporting academic research, and much, much more.
Presentation for the 2014 Cross Timbers Library Collaborative (CTLC) Annual Conference. This presentation discusses a project of combining circulation and reference desks into a single service point at the University of North Texas (UNT) Libraries.
Physical Description
34 p. : col. ill.
Notes
Abstract: This presentation will describe how a single service point for Circulation (Checkout, Interlibrary Loan, Reserves, Fines) and Reference services was created at the University of North Texas (UNT) Libraries. It will examine how the Access Services and Reference departments successfully worked together to plan, implement and assess a combined service desk. Hours of operation, desk staffing, cross training and layout will be discussed. Concerns from a staff perspective, student perspective and management perspective will be highlighted. Key external and internal benefits as they relate to staff resources, customer service, collaboration, innovation and communication will also be discussed.
This presentation is part of the following collections of related materials.
UNT Scholarly Works
Materials from the UNT community's research, creative, and scholarly activities and UNT's Open Access Repository. Access to some items in this collection may be restricted.
This collection contains presentations given at the Cross Timbers Library Collaborative's affinity group meetings and annual conferences. The presentations cover a variety of topics of interest to library practitioners and scholars.
