Knowledge Management Enables the Transformation from a Global Steel Supplier to a Technology Service Provider

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In 2018, voestalpine High Performance Metals decided to significantly invest in Knowledge Management to foster their strategy to expand into new markets. After conducting a thorough global feasibility study involving different stakeholders at multiple locations, a hybrid KM strategy was proposed creating networks of experts and identifying valuable content for re-use supported by a KM Service Portfolio. Members of pilot “communities of Practice” (CoP) were involved in the co-design of KM Services and testing of IT platforms. Once the global IT platform was established, the global roll-out of the CoP’s started. Simultaneously, a global governance structure was designed and implemented … continued below

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1 p.

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Fratzl, Hubert & Plenkers, Sven June 2022.

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  • Heisig, Peter University of Applied Sciences - FH Potsdam, Email: peter.heisig@fh-potsdam.de

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In 2018, voestalpine High Performance Metals decided to significantly invest in Knowledge Management to foster their strategy to expand into new markets. After conducting a thorough global feasibility study involving different stakeholders at multiple locations, a hybrid KM strategy was proposed creating networks of experts and identifying valuable content for re-use supported by a KM Service Portfolio. Members of pilot “communities of Practice” (CoP) were involved in the co-design of KM Services and testing of IT platforms. Once the global IT platform was established, the global roll-out of the CoP’s started. Simultaneously, a global governance structure was designed and implemented as well as a 3-tier measurement approach conceptualized and tested. Today, CoP’s focusing on different topics, are conducting dozens of meetings every month and have identified about a thousand documents to be accessed via their electronic “home base” on Sharepoint. A training program to raise awareness and enable understanding of KM has been initiated on a global scale. The implementation of the KM board brought an important boost in participation and professionalism. To further foster and sustain the world-wide participation in the knowledge-network is the challenge we are facing until knowledge management has become an integral undisputed part of the corporate culture of voestalpine.

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1 p.

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The International Conference on Knowledge Management (ICKM) provides researchers and practitioners from all over the world a forum for discussion and exchange of ideas concerning theoretical and practical aspects of Knowledge Management. ICKM 2022 held June 23-24, 2022. in Potsdam, Germany. The conference theme is “Knowledge, Uncertainty and Risks: From Individual to Global Scale” at different levels of analysis.

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  • 17th International Conference on Knowledge Management (ICKM-2022), June 23-24, 2022. University of Applied Sciences, Fachhochschule Potsdam, Germany.

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International Conference on Knowledge Management (ICKM)

Serving as digital proceedings, this collection includes papers, posters, and slides from invited talks as well as practitioner and sponsor presentations for the annual International Conference on Knowledge Management (ICKM).

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  • June 2022

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  • Jan. 26, 2023, 11:14 a.m.

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Fratzl, Hubert & Plenkers, Sven. Knowledge Management Enables the Transformation from a Global Steel Supplier to a Technology Service Provider, text, June 2022; (https://digital.library.unt.edu/ark:/67531/metadc2047102/: accessed May 24, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT College of Information.

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