Veterans Benefits: Training for Claims Processors Needs Evaluation
Description:
A letter report issued by the General Accounting Office with an abstract that begins "The Veterans Benefits Administration (VBA) developed a computer-assisted training program, known as the Training and Performance Support System (TPSS), to help its employees become more accurate in processing disability compensation and pension claims. The program seeks to provide uniform and consistent training to employees in 57 regional offices. Although VBA's long-term goal is to attain a 96 percent accura…
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Date:
May 31, 2001
Creator:
United States. General Accounting Office.
Item Type:
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Report
Partner:
UNT Libraries Government Documents Department