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open access

The Impact of Culture on the Decision Making Process in Restaurants

Description: Understanding the process of consumers during key purchasing decision points is the margin between success and failure for any business. The cultural differences between the factors that affect consumers in their decision-making process is the motivation of this research. The purpose of this research is to extend the current body of knowledge about decision-making factors by developing and testing a new theoretical model to measure how culture may affect the attitudes and behaviors of consumers… more
Date: August 2015
Creator: Boonme, Kittipong
Partner: UNT Libraries
open access

The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu… more
Date: August 2015
Creator: Kwon, Junhyuk
Partner: UNT Libraries
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