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open access

Hybrid Models in Automobile Insurance: Technology Adoption and Customer Relations

Description: Customer relationship management (CRM), a primary activity in the business value chain to relate to the customer, involves solicitation, analysis, and the use of the knowledge about the customer to provide goods and services through effective and efficient methods. It is a wise strategy and source of competitive advantage for customer behavior understanding and business performance management. The use of information technology (IT) in CRM allows companies to simplify their processes, to integra… more
Date: August 2019
Creator: Tian, Xiaoguang
Partner: UNT Libraries

Measurement of Positive Continuance Intention Drivers within a Service Domain

Description: The contribution of this dissertation is how model measurement allows examination of the balance between what is practical in terms of consumer concerns versus what is optimal in terms of cost control. Essay 1 examines a research framework that incorporates various service recovery strategies and simultaneously evaluates their comparative influences. Essay 2 evaluates the complex interrelationships among different factors related to the post-complaint behavioral process. Essay 3 fills a researc… more
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Date: August 2019
Creator: Harun, Md Ahasan Uddin
Partner: UNT Libraries
open access

An Investigation of Factors Influencing the User's Social Network Site Continuance Intention

Description: The social network sites (SNS) industry has recently shown an abnormal development pattern: An SNS could rapidly accumulate a large number of users, and then suffer a serious loss of users in a short time, which subsequently leads to the failure of the Web site in the highly competitive market. The user's social network site continuance is considered the most important factor for an SNS to keep its sustainable development. However, little knowledge of the user's SNS continuance raises the follo… more
Date: December 2012
Creator: Han, Bo
Partner: UNT Libraries
open access

The Impact of Quality on Customer Behavioral Intentions Based on the Consumer Decision Making Process As Applied in E-commerce

Description: Perceived quality in the context of e-commerce was defined and examined in numerous studies, but, to date, there are no consistent definitions and measurement scales. Instruments that measure quality in e-commerce industries primarily focus on website quality or service quality during the transaction and delivery phases. Even though some scholars have proposed instruments from different perspectives, these scales do not fully evaluate the level of quality perceived by customers during the entir… more
Date: August 2012
Creator: Wen, Chao
Partner: UNT Libraries
open access

Enhancing the Efficacy of Predictive Analytical Modeling in Operational Management Decision Making

Description: In this work, we focus on enhancing the efficacy of predictive modeling in operational management decision making in two different settings: Essay 1 focuses on demand forecasting for the companies and the second study utilizes longitudinal data to analyze the illicit drug seizure and overdose deaths in the United States. In Essay 1, we utilize an operational system (newsvendor model) to evaluate the forecast method outcome and provide guidelines for forecast method (the exponential smoothing m… more
Date: August 2019
Creator: Najmizadehbaghini, Hossein
Partner: UNT Libraries

Optimizing Production System Maintenance Policies when Cyber Threats are Considered

Description: In a production environment, physical and cyber-related failures become unavoidable because of the complexity of highly connected manufacturing systems and a finite equipment life cycle. The main purpose of this thesis is to investigate optimal maintenance outsourcing and replacement policies in the presence of cyber-threats, as well as policies to achieve channel coordination via cost subsidization. Although well-developed maintenance outsourcing literature has addressed many advanced and tren… more
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Date: August 2019
Creator: Ta, Anh V
Partner: UNT Libraries
open access

The Impact of Information Security Awareness on Compliance with Information Security Policies: a Phishing Perspective

Description: This research seeks to derive and examine a multidimensional definition of information security awareness, investigate its antecedents, and analyze its effects on compliance with organizational information security policies. The above research goals are tested through the theoretical lens of technology threat avoidance theory and protection motivation theory. Information security awareness is defined as a second-order construct composed of the elements of threat and coping appraisals supplement… more
Date: August 2014
Creator: Hanus, Bartlomiej T.
Partner: UNT Libraries
open access

The Relationship Between Data Visualization and Task Performance

Description: We are entering an era of business intelligence and big data where simple tables and other traditional means of data display cannot deal with the vast amounts of data required to meet the decision-making needs of businesses and their clients. Graphical figures constructed with modern visualization software can convey more information than a table because there is a limit to the table size that is visually usable. Contemporary decision performance is influenced by the task domain, the user exp… more
Date: December 2014
Creator: Phillips, Brandon
Partner: UNT Libraries
open access

Business/it Alignment: the Impact of Incentive Plans on the Development of Shared Vision

Description: This study, utilizing Preston and Karahanna’s framework for shared vision development and Agency Theory, explores the impact of vision development factors and factors associated with incentive plans on shared vision and alignment. Results of the study confirm the strong relationship between shared vision and alignment, and indicate that having an effective management team is important with respect to developing and maintaining shared vision and alignment within the organization. Several vis… more
Date: December 2014
Creator: Johnson, Vess L.
Partner: UNT Libraries

Three Essays on Phishing Attacks, Individual Susceptibility, and Detection Accuracy

Description: Phishing is a social engineering attack to deceive and persuade people to divulge private information like usernames and passwords, account details (including bank account details), and social security numbers. Phishers typically utilize e-mail, chat, text messages, or social media. Despite the presence of automatic anti-phishing filters, phishing messages reach online users' inboxes. Understanding the influence of phishing techniques and individual differences on susceptibility and detection … more
This item is restricted from view until September 1, 2024.
Date: August 2022
Creator: Bera, Debalina
Partner: UNT Libraries

Robust Methodology in Evaluating and Optimizing the Performance of Decision Making Units: Empirical Financial Evidence

Description: Intelligent algorithm approaches that augment the analytical capabilities of traditional techniques may improve the evaluation and performance of decision making units (DMUs). Crises such as the massive COVID-19 pandemic-related shock to businesses have prompted the deployment of analytical tools to provide solutions to emerging complex questions with incredible speed and accuracy. Performance evaluation of DMUs (e.g., financial institutions) is challenging and often depends on the sophisticat… more
This item is restricted from view until September 1, 2027.
Date: August 2022
Creator: Gharoie Ahangar, Reza
Partner: UNT Libraries

Extensions of the Neural Network Models into Applications and Comparisons with General Linear Models

Description: This dissertation is designed to answer the following questions: (1) Which measurement model is better to contribute to the research model in different areas? (2) Within a given model, how does the data size influence the performance of a neural network (NN) and some other methods? (3) Compared to partial least square (PLS), ordinary least square (OLS), XGBoost, how is the performance of NN? Essay 1 systematically compares PLS-SEM to ANN and builds the hybrid vehicle purchasing intention model… more
Date: August 2021
Creator: Wang, Yuchen
Partner: UNT Libraries

Three Essays on Information Privacy: Awareness, Sharing, and Resilience

Description: This work embraces three essays on information privacy: 1) Measures of Personal Information Privacy in Social Networks: Information Control and Situation Awareness, 2) Care to Share your Personal Information? and 3) Privacy Breaches: How Resilient Are You? Every transaction made either online or offline, and every social interaction that is transferred or stored electronically in some way, are generally consumed as big data and ultimately drives the analytics from which consumers benefit. Howev… more
Date: August 2021
Creator: Kim, Kevin
Partner: UNT Libraries

Optimizing Value Co-Creation in Education Supply Chains: An Evaluation of Determinants and Resiliency in Service Systems

Description: Services and service-based business are a major part of any economy. However, service-based supply chains require a greater level of interaction between provider and consumer than the traditional manufacturing or product-based supply chain. Therefore, they require optimization and resiliency models that acknowledge the constraints and goals unique to service-based industries. Value co-creation and service-dominant logistics (SDL) are relatively new to operations research. Existing literature in… more
This item is restricted from view until September 1, 2027.
Date: August 2022
Creator: Smith, Justin Thomas
Partner: UNT Libraries

Augmented Reality Intentions in Social Networking and Retail Apps

Description: This dissertation contributes to IS research by explaining user intentions while using AR features in mobile social networking and retail app contexts. It consists of three essays, which use partial least squares modeling to analyze different consumer behavior models. The first essay examines the influence of quality, human, and environmental factors on AR reuse intention in a mobile social networking context. The second essay introduces position relevance, a new construct essential to AR resea… more
Date: August 2020
Creator: David, Alsius
Partner: UNT Libraries
open access

The Importance of Construct Definition and Specification in Operations Management Structured Model Research: The Case for Quality and Sustainability Constructs in a Decision-Making Model

Description: In the operations management research, the inconsistent use of the same term for different concepts and the use of the similar concepts for different constructs potentially causes theoretical and statistical problems. This research addresses the importance of construct definitions and specification methodologically within the context of quality and sustainability management. It involves three essays using multiple quantitative methods such as partial least squares structural equation modeling a… more
Date: August 2018
Creator: Xu, Lu
Partner: UNT Libraries

Three Essays on Social Media Use and Information Sharing Behavior

Description: Social media platforms create rich social structures, expand users' boundaries of social networks and revolutionize traditional forms of communications, social interactions and social relationships. These platforms not only facilitate the creation and sharing of news and information, but they also drive various kinds of businesses models, processes and operations, knowledge sharing, marketing strategies for brand management and socio-political discourses essential for healthy and democratic fun… more
Date: May 2021
Creator: Bhagat, Sarbottam
Partner: UNT Libraries
open access

Accessing the Power of Aesthetics in Human-computer Interaction

Description: In information systems design there are two schools of thought about what factors are necessary to create a successful information system. The first, conventional view holds that system performance is a key, so that efficiency characteristics such as system usability and task completion time are primary concerns of system designers. The second, emerging view holds that the visual design is also the key, so that visual interface characteristics such as visual appeal, in addition to efficiency ch… more
Date: August 2013
Creator: Chenyan, Xu
Partner: UNT Libraries

Quantitative Modeling of Healthcare Services and Biodegradable Medical Supplies

Description: This research presents a mathematical model for the transportation and distribution of COVID-19 vaccine, a simulation model for fleet optimization, and a measurement model for "Healthcare 4.0." Essay 1 examines the development of a distribution model using mixed integer programming (MIP) with the objective of maximizing the number of vaccinated individuals, minimizing transportation costs across the entire network, and ensuring widespread access. This research primarily focuses on the distribu… more
This item is restricted from view until August 1, 2028.
Date: July 2023
Creator: Kumar, Abhijeet
Partner: UNT Libraries
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