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open access

Commercial Motor Vehicle Driver Safety: An Application of Ethics Theory

Description: Safety is an important aspect of ethical, socially responsible logistics. Current U.S. motor carrier (MC) safety research topical coverage includes the effects of individual and environmental influences, carrier safety management, and regulatory compliance on carrier safety and driver fatigue/safety performance. Interestingly, little research on the subject of truck drivers' safety attitudes and behaviors exists and the underlying decision-making processes that guide drivers' safety-related b… more
Date: August 2009
Creator: Douglas, Matthew Aaron
Partner: UNT Libraries
open access

Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Description: The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framewo… more
Date: August 2009
Creator: Hossain, Muhammad Muazzem
Partner: UNT Libraries
open access

Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Description: Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence perceptions have on customer satisfaction and consequently organization financial performance. Patient satisfaction affects not only the outcome of the health care process such as patient compliance with physician advice and treatment, but also patient retention and favorable word-of-mouth. Accordingly, it is a critical strategy for health care organ… more
Date: August 2009
Creator: Qin, Hong
Partner: UNT Libraries
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